Jessie E

Review of Lansdowne Event Management

Not at all a luxury resort. More like a very basic...

Not at all a luxury resort. More like a very basic hotel. Our room cost $300 per night and did not even have basic amenities. There was no mini fridge which was very annoying to me. The bathroom had literally a bar of soap. No cotton balls or q-tips or anything. If I'm staying at a "luxury" resort that charges $64 resort fees then I expect those basic necessities.
They claim to have 4 pools which is embarrassing for them because one if these is the base of a slide that you come into and then have to get out of right away-why in the world would you include that as one of your 4 pools. When we were there they blocked off use of 2 of the pools for private parties. Actually most of the resort was blocked off for events or private parties which left us with no where to go. That's another thing, if you are paying that much to stay at a resort and paying resort fees, they should not block basically everything off and leave nothing for you to do.
A member of the front desk staff was rude and condescending on multiple occasions. When we asked about a spa reservation we had he interrupted immediately and proclaims, "I DON'T have access to view that schedule". In my experience they should be able to help you with Anything. The "That's not my job" attitude is not acceptable for a hotel claiming to be a resort. That same guy when later asked if there were any outdoor spaces to just sit and enjoy the views that weren't blocked off for private events, his response was "Why would you want to go outside in this weather anyway"? I was really surprised with this response. It's not his decision to decide what weather is tolerable to us or not. Some of the staff was very nice BUT most of them acted like we were in the way.
NOT how I expect to be treated. One of the key things that makes me want to stay somewhere for a weekend away from the city is how they make me feel and feeling pampered. For the price that this weekend cost, it felt like a complete waste. I've had better stays at Hilton's, Spring Hill Suites, and even felt more pampered at Best Western!

For luxury resorts in Virginia I think I'll stick with Primland. It's worth the extra hours in traffic.