Found ACME house originally thorugh VRBO but was i...

Found ACME house originally thorugh VRBO but was impressed once I went directly to their website. I decided to book on the phone (it saves money as well versus paying VRBO). We originally booked the Quintessential at Deepwell. Unfortunately the AC was broken due to the excessive heat. A technician arrived within the hour but the house just would not cool down. The concierge met us an assisted with advising us to relocate to another home. ACME was great in accommodating us to another property and even paid for our lunch as we waited for the next property to get ready. We ended up renting Casa Del Sol and had an amazing weekend for my sons 11th birthday. The house was spotless with easy instruction guides for everything. Each day I received an email asking how my experience was going and if there was anything they could do for us! Very refreshing value in great customer service!! We will be back to Palm Springs again and will use ACME time and time again.