Chris Thompson

Review of Stone Soup

I work in Ybor and rarely order food to go because...

I work in Ybor and rarely order food to go because I don't like to eat at my desk. However, today I had a lot of work to do and a deadline, so I opted to call my order in. Normally, I LOVE Stone Soup. I called my order in at 11:30. They told me 15 minutes. When I arrived at 11:45 they made the wrong sandwich (I clearly told them what I wanted) . The server put the correction in but there was no hurry to make it ahead of other orders that were actually ordered after mine. I had to wait another 25 minutes (now 40 minutes into my lunch) before I got my food. Still they were missing something.

Then the man (might have been the owner) who finally gave me my sandwich was mumbling under his breath that the reason they didn't give me part of my order was because I was "rushing" them... as it if was MY fault that they messed up - twice! I explained that I called my order in correctly over 30 minutes prior and left.

You know... the main reason people call in an order instead of eating in - is because they are in a hurry that particular day. So, to make them wait on a "fix" and put them in the cue at the end (I saw another cuban going out before I got mine... and I ordered mine before that customer even sat down!) is simply poor service.

I usually eat there once a week, but I don't think I'll be back for a long time until the taste of the poor service is out of my mouth.

Yes... they serve GREAT food... but the service sucked this time (usually it is simply "ok".)