Julie Fuller

Review of Champion Chrysler Jeep Dodge

I recently made a new car purchase at Champion. S...

I recently made a new car purchase at Champion. Steve Pumphrey was my salesman. He and I had a good relationship. He was very knowledgeable about the vehicles. very patient with my decision to buy and very willing to answer all of my questions. He made my experience less agonizing than I was expecting :) Many hours spent at the dealership is the only thing I wish could be different. but that is not the salesman, it's just the process. I am very, very happy with my new vehicle. it's been (9) years since I had a new car and I was a returning customer. I can say with confidence that I will continue to give my business to Champion in the future. Thank you Steve!!!

*** Update -- I wanted the front seat windows to be tinted to match the rear of the vehicle. I was told before purchasing the vehicle that I could bring it back and it would only be a "10 minute" process. So just take the car today and we will get your tint done for you with NO hassle. Against my better judgement, I complied. 10 days later, I had my appointment set for Monday morning May 23rd at 9:30. Apparently the tint-guy was a no show. So I was asked to come back at 1:00. I was not able to do that. I had a specific appt time set and was asked to change it. Not possible. So then I was asked to contact the tint-guy directly. I did that and he was booked all week and gave me an attitude about the comment of it only taking 10 minutes or so to do. I then had to listen to the tint-guy bash the car salesman and the dealership. Drama that I really didn't need to get wrapped-up in. Next day the dealership came to my house and picked up my vehicle. They brought it back in about an hour with tint lighter than the back of the vehicle. :( So more drama ensued. I was asked to give it a week. I did just that. I then made an appt with a 3rd party vendor and took the vehicle there to have the tint done, yesterday June 7th -- nearly a month of waiting for something that was supposed to only take 10 minutes. And now I am asking the dealership to pay for the tint or in the very least, the cost I paid to have their, less than adequate, tint-job removed. My time is worth something -- but evidently not in the eyes of this dealership.