Katherine Hochstetler

Review of Mercedes Benz Autobahn Motors

Beautiful new facilities. Scheduling and drop off...

Beautiful new facilities. Scheduling and drop off were seamless. Communication via text was efficient.
Pick up was more challenging as my car was at a different location despite the fact that I told them when I would be arriving. They told me the wait would be only 10 minutes - but another customer overheard our conversation and said she was told the same thing but was waiting over 30 minutes already. So I needed to leave and come back at another time. When I returned later in the day and pulled into the garage - there were about 6 employees there working but not one came over to help me. Another customer and I stood there waiting for help for several minutes despite being the only cars in the garage. I finally went and found someone who was indeed quite helpful. But, no one ever walked through what service was performed on my car with me and I never received follow up to a specific question I had asked at drop off.
Disappointing. I have had much better service at other MB dealerships.