I would not refer my worst enemy to Hoffman Audi o...

I would not refer my worst enemy to Hoffman Audi or any other auto dealership in the Hoffman family. I should have known better when I walked in the door and the salesman who greeted me basically bum-rushed me back out of the door. I had said, I knew exactly what I was looking for and I offered to sit with him to see what was available, but I was told to "just e-mail" the specs to him. After several e-mails and no response I returned to the dealership and asked for a new salesperson. When a customer in effect "fires" a sales person, you might think this would be an appropriate time for a sales manager to present themselves and find out what the problem is...but not at Hoffman Audi.

I purchased a Audi A4 from an otherwise pleasant other salesperson. However, the dealership failed to deliver the vehicle which I had been told was "in the port lot" in a timely manner. I had hoped to have my vehicle in time for a new years trip up north. In the 10 working days following placing the deposit on the vehicle, wherein the vehicle had not left the "port lot" (I had another Audi dealership check stock) but I was told the vehicle was "on the move" and "could be here any time now" I contacted the sales manager, who's name escapes me. He advised me that I needed to be patient. So it seems I was just being over-excited to get the vehicle I was paying cash for. Again, I should have walked away from my deposit, but I didn't.

I had the vehicle for exactly one week before traveling out of state for a month. Following my return to Connecticut I relocated to Nevada. It wasn't until my 2,800 mile drive West that I noticed that apparently upon Hoffman's prep of my car, they sliced into the leather or the steering-wheel almost all the way around the wheel. Charming. I was, for the most part willing to let all of this go, but for one final stab. I had asked them to correct the spelling of my last name. Hoffman Audi had it misspelled. Upon finally receiving my vehicle and handing over the $40k+ check, I was told, "oh yea, we'll get that fixed". Today I received some forwarded mail and sure enough my name is misspelled.

Audi is the one of the top selling brands and Hoffman Audi through their crap sales team makes it well aware that the vehicle sells itself so they don't have to. As I understand it, they've installed a new sales manager and service manager but I'm relatively positive in all cases of poor business experience, "the fish stinks from the head" and that head's name is on the dealership. If you're interested in an Audi, check them out, they're a great product....but DO NOT seek sales or service from Hoffman Audi... they're concentrated awful!!!