"Due to a technical problem, your order could not ...

"Due to a technical problem, your order could not be completed ..." Result: 2 orders taken instead of one!
Shameful! No consideration of user feedback as a result of this technical problem, no trust in the customer! An approach from another age!
No strong commercial policy permeating the base: you are told everything and its opposite! They also do not take "their mistakes" that they unfairly pay the customer!