Christina Lehouillier

Review of Optimum RV

Warning stay away! My husband and I were in the ma...

Warning stay away! My husband and I were in the market to purchase a travel trailer. We completed a credit app online then received a phone call from an internet sales rep a few minutes later after cometing the app. She spoke to my husbsnd to see what we were actually in the market for. We then made an appointment to visit Optimum on a Saturday. After seeing a few RV's that we were interested in, we then went back to the sales office to start the financing process which the nightmare began. The place was crazy busy and we waited a few hours to hear about our financing options only to be told that since it's 4:30 we won't have any answers to Tuesday or Wednesday as Monday was a holiday and the banks were closed. We were told by our sales rep and financing person to still leave your deposit which we did because we figured everything would be fine and were told we see no issues. We received no return calls with a final answer to our financing as both my husband and I kept calling. Our sales person was just just awful and her mailbox was full so we could not leave any messages. I kept calling and demanded to speak to someone. Finally got to speak to the sales dept. manager to get some answers and explained to him our frustrations with how terrible their customer service is. He did apologize to me but at this point I was just over it with getting the silent treatment for a few days and not knowing anything we were fed up and just want our deposits back which they deposited and put on a credit card we left. First, why would they put our deposit through before even knowing if we were approved or not? Makes no sense. The manager then was able to tell us the final decision which at this point we didn't care. So, now we wait for our refund of $1,000 on our credit card and a refund check of $1,500.0 to come in the mail. Do not waste your time going to this place and stay away.... Their customer service is not worth your aggravation. Next time we will do our homework first!