Demetria Williams

Review of Sterling McCall Acura

My first horrible experience started while trying ...

My first horrible experience started while trying to purchase a new vehicle. I went in to try and buy a car however, they did not want to work with me. I ended up getting the same car I wanted from another Acura. My next experience was when it was time to get the car serviced and give me my complimentary oil change. He seemed to not only not know the policy as it relates to complimentary oil changes for customers that buy certified vehicles and he never tried to find out! Instead I had to call the dealership that I bought the car from to explain to him the policy. He said things like well you need to call that dealership cause someone has to pay for this oil change . I thinking sir you know have to trip about this one one oil change, you will definitely get my money for oil changes and more though out the duration of time I have this car. This was clearly not a dealership incentive this is an Acura incentive that applies to all. Then I get there to get my car, he didn't have the decency to pull my car up, instead he just handed me my keys. I then asked where is my car? He pointed in the direction of the car and pressed the panic button. Even with my Nissan vehicle i has never experienced this before! Then I get in my car and the mats were as dirty as they were when i dropped the car off. He tells me they don't detail just vacuum and wash. I understand that however while you are vacuuming it's nothing to go above and beyond and spray the mat with the same water you used to wash the car! I'm just over today's experience. My first experience as an Acura customer receiving service was awful! I will be driving out to go back to the dealership I bought the car from for Acura great customer service experience! I'm done with Sterling McCall Acura! Also, I decided to view yelp just to see was it just me. I quickly noticed that customer service is not their strong area. The district manager really needs to clean up that place. Left a very disgusting taste in my mouth. When you purchase luxury vehicles their is a certain level of customer service you expect that it seems this location doesn t offer.