I spent an hour trying to call the store. I would ...

I spent an hour trying to call the store. I would get dial tone, couple rings then hung up. Call right back busy signal. I probably called 100 times. I am not going to drive to downtown Seattle hoping that the inventory is correct online. So frustrating. Phone calls are parts of customer service. Had Rack and Road been open I would have gone there for my Yakima part I needed. I ended up ordering the part overnight from Yakima. REI is not what it used to be. It caters to a fashion outdoor group. Not a working utility outdoor group. So many other options out there. REI is not a local company anymore. Just another corporate monger.