Service keeps going down bill keeps going up. I wa...

Service keeps going down bill keeps going up. I was told a year ago I got optimum 100 internet for free. Then my bill increase and they were charging me 5 bucks for the 100 speed service. So I bumped it down to 60. Now they are chatting me 5 bucks for 60 speed. Service went out last Sunday and no reason given. Now it's down again. Going back to Direct TV.