If I could go into the negatives on this, I would....

If I could go into the negatives on this, I would.

When you go to call your tax guy at 3:15 on TAX DAY to make sure your taxes were filed...
...and the office is CLOSED.

So you email your contact - "Out of the office until April 22"

WHAT THE FUDGESICLE.

It was not worth the money for this group to have done it. I am blown away by the incorrect expectations that were set, the needs not considered at all, overall lack of service, incorrect "estimate" (charged me 2.2x their quote), lack of communication and overall handling of my taxes. I feel duped and will never be doing business here again.

By the way, my info was in their hands before Feb 20th. All of my documents signed by me last week (I had been traveling and unable to have them reviewed until then, hence why I had everything in so early).

As of 830pm on tax day - No confirmation. No follow up. NOTHING.

If I did this to my clients, I would be out of business.

Shame on you for charging this much for your terrible service.