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By far, this was my worst hotel experience ever. I...

By far, this was my worst hotel experience ever. I have stayed at many hotels including a Comfort Inn over the 4th of July weekend in where I experienced stained bed sheets, someone else's hair in the tub, on the toilet, in the sink and on the counter. Even after that experience, this one takes the cake. Due to a work engagement, my boss made my reservation at the Comfort Inn in Dimondale Lansing Michigan. I had reservations about staying there due to my previous experience with Comfort Inn but I went with an open mind giving them the chance to redeem themselves. They failed with an epic explosion. I was put in a room on the 1st floor where I quickly learned that the person above me had SIX small children under the age of 10 crammed into one room. The kids continually jumped off the beds onto the floor with such force that the TV was shaking. When I called the front desk about this issue, I was blown off by Greg since he did not want to deal with it because the hotel was booked at a 100% that night. The noise continued the next two days throughout all hours of the day and night. I placed mo less than EIGHT phone calls to the front desk about this issue asked to have my room changed on THREE different occasions to no avail. Finally, on the fourth request and the fourth desk clerk, my room was changed at 11:30 pm THE NIGHT BEFORE MY CHECKOUT. I know... why bother at that point. Right? When I called Choice Hotels Customer Relations line, they offered my 500 reward points to go forward my next stay even though I was adamant that I'd NEVER stay at one of their hotels again. Not only did they fail to address the issue at the hotel but corporate failed to make this right with me as well. The customer service was non-existent all around in this situation.

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