What I can say is if you have an issue with staff....

What I can say is if you have an issue with staff. Please bring it to upper managements attention or they will never know. I thank
Brittanie and Dan for making sure my next visit was better than the first visit. I thank you for everything even up to the last second. It was unfortunate at the end while waiting in the VIP section to be picked up, for I was not familiar with the area that Mike Reese (security) was yelling at me for waiting to be pick up. It was dark and raining out and with service animal. My significant other told me to wait in the VIP area, so I wouldn't have to worry about being in the rain, for he said he parked over 5 blocks away and would text me when he got close. I'm not sure what the problem was with me waiting indoors by the door, but Mike made sure to let me know (in front of Rachel) he wasn't happy with me waiting there. He stated I should of asked.. Asked what? I didn't know what I was suppose to ask? Here you have a woman with a service animal waiting for pick up/text for when her significant other was close enough to be picked up after the event, getting yelled at for waiting in a dry/safe environment. Mike wanted me to leave the building not caring that I would only be standing there until my ride got there. (15 min. ) because of the event ending traffic. Was I suppose to wait outside in the dark and rain with $8,000 service animal so we both got sick or mugged? I have night blindness where I cannot see and in unfamiliar territory for the service animal.
I finally texted Dan the head of security, after 15 minutes of the ordeal. A man came down told Mike I could wait there, but at that point my ride was there. I hugged the man that came to my aid and thanked him.
BrittanieI thank you for everything the staff was great and it was great meeting you. Dan head of security thank you as well!