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Horrible experience at this DSW mainly due to the ...

Horrible experience at this DSW mainly due to the manager (Mohammed). We had an issue with shoes that we bought. The soles were broken within 30 days of purchase. Of course they were worn, but less than 30 days for shoes purchased for $200 is unacceptable. The manager would not accept the return or give full credit in the store. He forced us basically to go look for another pair right there and then to "see what he can do". Equal value was not guaranteed. After spending an hour and a half at the store with our 1 year old we eventually decided to take a loss and go for another pair. We eventually met another manager at the front who was gracious enough to give us store credit for the difference, but at that point we lost an hour and a half and couldn't finish our Christmas shopping. Overall I don't know if Ill be back shopping here!

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