The hotel itself is pretty comfy and modern. But t...

The hotel itself is pretty comfy and modern. But the management is an absolute disaster. Upon arrival (1h after check-in time) we were told they didn't know if our room was ready since the housekeeper already left. We were lucky that it was ready. Next up we had a giant cockroach in our shower. I captured it, brought it to the reception and was told the manager will contact us the next morning. The next morning we wanted to get our car out of the valet parking and i went to the reception 1h in advance (being asked to call 30-45mins ahead). One hour later the car wasn't ready because "she forgot about it". No excuses, but at least we were refunded the resort fee. Would not stay here again.