Kyler Boyles

Review of YMCA of Greater San Antonio

Contacted the Head office for the YMCA today regar...

Contacted the Head office for the YMCA today regarding fees for summer camp. Fees were vague and unclear as represented by the website. When I spoke with female representative about it, she told me that if I wanted the exact price for member rates, I needed to go through the FAQs page and its the only place that has the actual price listed. She was rude and abrasive when trying to find information about the program. I expressed my unhappiness with a lack of a real listing of the actual price and her response was that it is what it is and if I didn't like it, I could just give up my children's slots and let someone else have it. I have been a member of the YMCA for over a decade, traveling to locations all over the United States and even in other countries like Kelowna, BC and I have never received such distasteful service as I have by the San Antonio YMCA. To be strong-armed into taking the price or nothing at all with zero empathy is not why we chose the YMCA. We choose the YMCA because it is family friendly and values its members as family, but it may be better to just be a member of Golds for this type of service.