Great place, but personnel is not that friendly. I...

Great place, but personnel is not that friendly. I had two particular cases which made me really question how they are client oriented business: 1. First day we're offered lunch at their Asian restaurant. When we got there a lady literally blocked the door and said that we were late for the lunch hour, which finishes by 3 pm. We were there at 2.52 pm. 2. Accidently I got into a Spa area looking for a restroom. Lady there again blocked me to go to the restroom stating that it is only for guests. I had to take my hotel card out of my pocket and showed to her. In both cases the behaviour was quite unfriendly