Baylee Rager

Review of Shakertown Apartments

Don t do it. When we moved in, the apartment was n...

Don t do it. When we moved in, the apartment was not cleaned at all. Repair issues from the day we moved in: closet doors not closing properly, kitchen drawers falling off tracks, electric wasn t ran properly to one of the bedrooms so no light switches nor outlets worked. Insulation is terrible. You can hear every move of your neighbors.The air conditioning unit broke multiple times, and they fixed it multiple times. In addition, during our time living there, maintenance and office were rude and acted inconvenienced for repairs or even basic customer service needs. The office is poorly organized and ran, when I moved out, they called to confirm my forwarding address THREE times, and she responds Thank you, if we need anything more from you we will send it to that address! Fast forward to April: I FIND information of a collections claim filed against my credit report that pertains to Shakertown Apartments. I call the agency to get more information where the operator also informs me that Shakertown has indeed contacted you. I then contact Shakertowns office, again, where the secretary responds ohhhhhh we have written here that the forwarding address is 123... clearly the incorrect address. Again, where I verified my forwarding address THREE TIMES! I received no apologizes for the complete inconvenience to my time and my credit score for a mistake that was entirely their fault. Shakertown Apartments, perhaps hire a staff with the ability to correctly and accurately mark and file tenet information. Thanks!