I was advised of changes to my policy and asked ab...

I was advised of changes to my policy and asked about having a manager review those changes before I left for a different service provider. I got the run around over email and phone from the "Service Specialists" and never heard back from a manager or specialist if a escalation request was even possible. I was willing to take no for answer but they made it seem like there was some magic word or hoop to jump through that would get me the coverage I needed. I tried to play the game but left so frustrated that I will never use their services again. DO NOT TRUST.