This hotel is by far the worst hotel my family and...

This hotel is by far the worst hotel my family and I have ever encountered, they do not deserve even 1 star. During our flight from Sydney to LA, my mum got very sick which resulted in us having to find accommodation in LA for the night and not continue with our connecting flight to New York. My dad phoned the Manhattan and explained our situation and said that we will be checking in a day late instead, which we were told by some lady that was fine. We arrived at the Manhattan the next day to check in only to find out our reservation for the week was completely cancelled and they claim they had no record of my father calling them. The staff were unapologetic, rude and took no accountability whatsoever. DO NOT STAY HERE