Denise Reddy

Review of Foulger Pratt

Foulger Pratt took over the management of the buil...

Foulger Pratt took over the management of the building I live in, Monument Village and since then it as been a nightmare living there. The customer service is lacking. The property manager has no customer service for someone meant to be dealing with people. I have more than a few packages gone missing from the front of the building because Amazon cannot get in to deliver them. The new residences that moved in leave out there trash in the hall ways for days. There is now dog poop in the garage and inside the building on the stairs! The way in which they handled the amenities during Covid is awful, people like me that work during the day aren t able to assess them because we get home when they are closed. Someone was giving swimming lessons in the pool of the building and the rest of us could not get in. On Sundays when I am off, all the amenities are closed. When you do raise these concerns management will rudely let you know that you pay almost $2000 in rent but that doesn t cover the amenities those are from the kindness of the management teams heart that they let residents use it! The break ins have increased and I guess the cameras do not work because the person wasn t caught, yet we still pay for parking that is unsafe. Trying to get ahold of there head office is next to impossible. Worst management company and by far the worst customer service. If you are going to spend this much on rent please don t waste it on this company they will gladly take your rent and do nothing about your problems.