Osa E

Review of Brooklyn Center for Psychother...

I had an issue with a therapist who would check he...

I had an issue with a therapist who would check her phone while I talked and even took out a snack to eat. When I requested to change therapists, I was met with an attitude and unhelpfulness from Ms. Arroyo. I called to tell her what had happened in my sessions and she told me that i would hear from her in a week. I never heard back from this lady. As a MSW student finishing up my degree, I just knew that everything in how it was being handled and the way that she spoke to me (like I was a nuisance) was super inappropriate.
I had to call back myself 2 weeks later to check in on what was going on and was told that she would not change me and basically that I was lucky to even have a therapist (even if I felt more damage than good was being done) as the waitlist was long. I told her at that point that I would not be coming back. Not once during any of our encounters did Ms. Arroyo apologize: not for my experience with my therapist nor for dropping the ball and failing to follow up with me for over 2 weeks on an extremely important problem. Just trash. From the top-down, it is clear that each person is not cared about past a dollar sign.
I would not recommend, especially for those who are looking for some help and just needs some kindness and compassion. I know asking for help is difficult for some people and seeking help here might make that more difficult, so don't settle on your therapist. Avoid this place and continue to seek the help you deserve from an organization/person that truly cares.