I had the worst encounter with the technical team....

I had the worst encounter with the technical team.., internet is down for the past 12 hours, all I need is restoration of service. The technical guy says he can't restore service because he needs to verify the owner details, I told him I have the verification details he says no, I need to talk to the owner (account owner has moved out, we are in flat sharing). Imagine not having to watch dstv because your dad (the account owner is out of the country with work). I am canceling right away.