Ann Carlson

Review of Sheraton Lisle Hotel

My family stays here 3x a year and we love how the...

My family stays here 3x a year and we love how the rooms are set up however, last stay my card got charged twice and this time when we pulled up there was glass in the parking lot, dust on the glass tables, our pull out couch was broken so we had to pay for an extra room for our boys, counters we not cleaned as I had to because there were sticky rings everywhere. The floor in the kitchen was sticky, the robe had makeup on 2 different places, there was 2 brown dime sized pieces of something on the bathroom floor in the counter and endless pieces of something white that lined the floor by the windows in the living room area and to top things off, 2 of my sons got an infection that the doctor said is likely from a infested pool. I explained this to the from desk and was not compinsated in any form. Let down for sure this time around. Won't be back. $800 x 3x a year....whoops on their part.