I was very politely refused purchase of a specialt...

I was very politely refused purchase of a specialty tool, or any tool for that matter, at your parts counter this morning. There really wasn't much of an effort by the parts staff to research it; only was told that tools aren't sold at the dealership. What would have been a short afternoon water pump and thermostat repair is now going to put me out of a vehicle until the weekend when my internet order of that particular specialty tool arrives.