I've never had a good experience with this company...

I've never had a good experience with this company. They lose my prescriptions, they tell me they have them when they don't, and they forget to pack my packages and send them. In the past it has taken so long for an order to ship that it moved into the next year and I then had to pay a $1000 deductable. If they had just shipped it when they said they were going to I wouldn't have had to pay such a large deductable so soon into the year, causing a huge financial strain that my family had not budgeted for because it was unpredictable. Their representatives say the same things over and over again even after I've said I understand and have other questions, then they get frustrated and don't answer the questions I do have. They misgender me repeatedly, refuse to acknowledge when I speak up about how I should be referred to, and act like the victim when I refuse to be ma'amed to death. The company is disorganized, unhelpful, inattentive, with difficult representatives, but I have to keep using it to get my very necessary diabetes supplies. I would never recommend this company and feel angry and resentful that it's the only service my insurance accepts to ship my supplies. Every time I'm on the phone with and Edge Park representative I want to claw my eyes out.