GUGLIELMINA LODA

Review of Ariston Thermo Group

On 5/07/2016 through TRIPLES Srl of Milan we insta...

On 5/07/2016 through TRIPLES Srl of Milan we installed an ARISTON Cares Premium boiler. In December we called a technician from the TRIPLES Srl company because the boiler in the ignition phase gave a very strong blow, but it did not solve the problem. We have sent an email to ARISTON -FABRIANO where they have invited us to declare that the boiler is safe. Saturday 4/02/2017 in the afternoon the boiler went into lockout. By e-mail we notified the technician of TRIPLES Srl and ARISTON of Fabriano. Monday 6/02/2017 at 16.00 the technician arrived and found that the ignition card was missing. Not having the spare price in stock, he had to order it to Fabriano's ARISTON. On Wednesday 8/02/2017 at 16.00 the technician arrived changed the card. But the gas valve broke. Actively the technician sent the new valve assembled and at 16.20 after all these problems we have hot water and working radiators. I want to clarify that every cold day we sent an e-mail to the Ariston website. The ARISTON brand will never enter this house again. In my e-mails I asked the ARISTON company to remove this product from the market and I communicated that my mother is 85 years old and poor in health. I also asked you to replace it because this boiler is lacking. In six months of life he has already had too many problems. Loda Guglielmina - Baranzate (MI)
On 9/02/2017 sent an e-mail to TRILES-Milan and Arriston-Fabriano the boiler still has problems in the ignition phase emits a violent bang. Thursday 12/03/2017 in the afternoon the boiler in the ignition phase gave a violent bang that water and the pipe came out of the chimney. Today 03/17/2017 in the morning the technician Triples-Milan has changed the burner, but we cannot use the boiler because another technician must come to make a change to the hole in the chimney. How disgusting this Ariston boiler. Loda Guglielmina - Baranzate (MI)
Today 12/27/2017 The boiler fails 5 P 3 and leaks water. Notified by telephone Triples send technical on Friday 29/12/2017 Sent n.2 Recommend one to Triples Srl - Milan and one Ariston -Fabriano to replace it. Already repeatedly requested to replace it by e-mail and registered letter with return receipt - Loda Guglielmina