pt Garbi

Review of Acura of North Toronto

This is a worst feeling ever to deal with this ser...

This is a worst feeling ever to deal with this service department for 2 months. I found there is a big noise from the tail gate just after we got my new RDX 2019 two weeks later. We called and made a appointment and came to the service. The service employee called MOH helped us that the tail gate needed more oil. When he was adding the oil, another person said the same problem happened to another 2019 RDX. So MOH told us to make the second appointment to separate the gate parts to check this brand new car. With the endless call to the service department, nobody answered our calls, We have to leave a message to hope somebody call back to book the second service. But no, there is no any call from them. We have to drive there to make an reservation in person. And this time I asked for a shuttle bus to get home for the next time. No, no bus home. And then the lady told us we will have a car, maybe not a SUV or the same car to drive before the RDX be fixed. It s fine, just need something to use, ACURA customers don t ask for more from this service. When the second time we came, we asked for the car. No, you should book it one week ahead. What???? We have been told there will be some car to use. What a poor customer we are! We have to wait for hours. Can t do anything. This time DELL serviced our car, and said some parts have to replace. OMG. It s brand new car with less 1000 kms. And it need weeks to wait for the parts. Because the Honda didn t have the parts. They sell this car without replace parts. Who buy it? And DELL told us they will call us as soon they get the parts. After that, we found the noise is still there and even more louder. The story is going on the same way. We wait for more the 6 weeks. No calls. Just before Labor Day long weekend. We called them, and the call be transferred to many people. Finally somebody gave us the message they have the parts already. We need book the third time service. But no mention for the time they need, the shuttle bus, the connivence car to use. And this person gave us the name MOH. We came again this week, MOH said it s first time he know the car has the problem, and after he checked the record, said we only had one appointment before, and we didn t show up. It s funny. We have the appointment email to show him. He said it s fine, they don t need it. Cool service! What else we should say! This service just turn us from Acura lover to Acura heater.