Edited post: I have recently been delivered anothe...

Edited post: I have recently been delivered another parcel by fastway which actually arrived when it was supposed to, so I am updating to 2 rather than one star.

It's a shame there isn't a less than one star rating for this company. My parcel was sent from Christchurch on the 7th of December, it was only delivered today (the 18th) even though online tracking had in in the Hawkes Bay from the 11th. After lodging a query (no one contacted me), I had sent an email (no one replied to my email, numerous unanswered phone calls and finally I sent a facebook message (got an automated reply) then miraculously the parcel arrives. I understand this is a busy time of year, but it cannot be a surprise to you that you will be under more pressure at Christmas time...to finish on a positive note the driver was friendly and my parcel is not damaged.