L L

Review of Banfield

Do yourself and your pet a favor- please go to ano...

Do yourself and your pet a favor- please go to another vet clinic!!! Seriously poor service. You and your pets will suffer.
Service used to be really good - like 5 years ago... they are too busy now- I've been going since at least 2007 and I have always had multiple pets.
One classic story from recently.
My old dog needed a teeth cleaning and a severely bad tooth out- kinda emergency style- all of a sudden her mouth on the one side was swollen and I could tell she was in pain. So I call to get her in- I explained how bad it was- I'm on the wellness plan (for all my pets) and the say the soonest is 3 weeks!- so I get some pain killers to get her through. So finally when its time for the appt- i drop her off at 8 am, she sits in their kennel all day. I get a call at 5pm saying that they can't do her tooth cleaning and extraction because they ran out of a necessary tool, she continues to say that whoever did the ordering should have ordered more. So I ask, when is the next appt... 3 more weeks!!!! So I get more pain killers which of course cost more $$$. And my dog has to suffer and wait another 3 weeks....
Another gem of a story- I had my guy bring in our young girl dog because she had a little bit of a high temp and had a little bit of leakage. She was totally active, acting just fine, eating, drinking, and going to the bathroom no prob. He calls me all upset and says -they said she has a really bad bacteria infection that won't go away and that she needs to have all her lady parts removed. (For the record we were planning on breeding her once, puppies already had pre planned homes.) So I thought this was a little bit weird, since she really was acting totally normal.
They seriously scared my guy, saying that he really needed to make the appt for the next am, and that she may even need to go to the emergency overnight vet.... so thank goodness I'm smart enough to realize something was wrong with this picture. I had my man cancel the am surgery and instead brought her to another vet- vca north portland (they were great) for a second opinion... turns out she didn't need the surgery, just needed antibiotics. She is totally healthy and just fine!
Oh and by the way, that emergency removal of her lady parts that they tried to scare my man into getting- would have cost $$$$1,500 on the low end. Even though I'm on the wellness program!
I've got a few more stories- and I'm finally pulling the plug- going somewhere else