The PBX team is the best part of this property at ...

The PBX team is the best part of this property at the moment. Housekeeping and Maintenance were also excellent. But the rest of the staff needs either more customer service training or a vacation. The property really needs to be renovated and basic repairs need to be made throughout the hotel to get my vote again. Fixtures were falling apart and broken and furniture was ripped and sticky. I have stayed here 5 times and unfortunately it has gone downhill in service since the first visit. If the hotel management would allow the positive energy of the PBX team to lead the staff, it would make a world of difference and also give guests a sense of place. Atlanta is a really cool city and it would be wonderful to feel welcomed by local residents who are proud to live there and know the city like the back of their hand.