The Soho Grand was wonderful. The employees are al...

The Soho Grand was wonderful. The employees are also all very professional and stylish. At check-in the lady was friendly and explained all of the room's amenities to us. Afterwards we received complimentary champagne! In the room they have a mini bar and little snack bin with a good selection of things. It's tempting not to use anything, especially since the basket includes random things you might need like a toothbrush, condoms, a lace panty, chips? We chose this hotel mainly for the bathtubs in the room since most places only have showers and the bath was great. Hot water and the tub is deep so we could soak better. Our room's heating and cooling worked wonderfully. We also had a nice view of the city at night- and having left the window open the sun woke us up and we had a nice view of the city during the morning as well. Room service was exceptional. The tray for breakfast was SO heavy but the guy who brought it in to us made it look like a piece of cake. Not to mention He had to balance our drinks on the tray for us. He also offered to take our old pizza box away for us so we'd have more room which was a nice gesture. The breakfast in itself was nice. It was also amazing that they accepted breakfast room service at 9:40 AM since we forgot to put our breakfast vouchers out on the door handle and breakfast ended at 10:00 AM. They also called about 50 minutes after delivery to make sure everything was good with our meal. Exceptional, they didn't just leave us hanging.

We only had a few problems. Our room keys didn't work properly the first time it was programmed. It was fixed right away when we went back to the reception desk. The second thing is we tried to have something of ours dry cleaned but the dry cleaner's driver was unable to pick up the dry cleaning the evening we sent it out. The next morning they offered to do express service without any extra charge but the dry cleaner also phoned that they were unable to do the service because they were afraid the material might bleed. This wasn't the hotel's fault but knowing that it couldn't be serviced it would have been nice to get the coat back sooner since we had to wait into the afternoon for the coat to come back from the dry cleaners without any changes to it.

Overall fantastic experience and would stay here again. I didn't mention the bar or the lounge since we personally did not use these areas but it looked very comfortable and the lighting of the hotel was dim and gave the hotel a good ambience.