Beautiful property, great amenities and unbeatable...

Beautiful property, great amenities and unbeatable location. However, service by front staff has huge room for improvement: 1. Our group booked 6 rooms (including 4 suites) - we used largest suite for a gathering with some moderate music and food @ around 1130pm on a Saturday night. Security came up and immediately threatened to call the cops and evict us - no warning, no ask and extremely rude and threatening. We complied immediately and would have complied earlier if they just simply called the room before storming up angry. Ironically, a staff member recommended that we stay quiet because the owner was staying at suite across from us. Not sure if owner stay and our threat were connected, but management should be more respectful of paying guests. 2. We were a large group so needed to check out together. Late checkout requests were met with extreme hostility and dismissal. Understand you are sold out but don t be jerks about it. 3. We had a mix of various levels of Hilton Honors status, with some rooms being booked by diff people - breakfast was comped for one cardholder only and not for guests (which is how every other normal hotel rewards program operates).

#Hilton #HiltonHonors