My family uses Direct Communications for all our M...

My family uses Direct Communications for all our Movie and TV shows and daily browsing. We do not have cable, only streaming of NETFLIX, Hulu, and Amazon Prime. 98% of the time we can watch full length movies without buffering mid show. We have the 14/1 speed service, and it works great! We live in the city center and I can only recall about 4 issues with down service. 2 being weather related, out of their control. 1 was Direct Comm's issue on their end, I called and it was back up within 18 hrs. When I called, the customer service phone operator was great; very professional. The wait time was longer than a call on a normal day, but I'm sure it was due to a high volume of calls reporting the same outage, but overall I was very pleased. My 4th experience with Direct Comm's this year was when we upgraded to the FIBER connection; since then my internet has been even faster than before and it didn't cost me any additional money, and I was able to keep my plan. The install/upgrade was fast and free, only would have been disconnected from the internet for about 1 hr. However, our fiber install was scheduled during an important online conference for my wife's business, and she could not miss it. I confronted the tech outside my home with the conflict of timing and he professionally and politely offered to/and connected us back to the internet while he continued to install the fiber; again at no additional cost. (this made his job harder as he had to run another 100ft of temporary cable just so my wife could continue with work) Overall, we have had an exceptional experience with the service and employees of Direct Communications of Eagle Mountain, UT and would refer it to family and friends.