Heidi Hoistad

Review of Nemours A. I. DuPont Children’...

I love this hospital! We recently lost health cove...

I love this hospital! We recently lost health coverage and were stressing on how we were going to afford to pay our of pocket for our son. I called pediatrics to obtain info on getting medical records and inquire about cost of a office visit and explained our situation and the nice gentleman(I don't remember his name, but wish I did) directed me to a family financial advocate within the hospital, Yoselyn Valdes. Let me just say that not only did she help us immensely in figuring out how to tackle the predicament we are in, she was patient, super helpful, funny and friendly! I felt like I was taking to an old friend! Thanks to Yoselyn and this amazing program, I feel like a huge weight has been lifted off our shoulders! I felt like she went above and beyond her job description and it's people like her that make the 25+ min drive there for every appt. worth every minute! Thank you Yoselyn!