Worst experience ever!!! Purchased VIP tickets for...

Worst experience ever!!! Purchased VIP tickets for a Andrea Bocelli, arrived at arena , was told to VIP entrance on the other side of the building, walked in the rain over there to be told to go back where we were. Then we were told to stand in line, stood in line 20 min in the rain to be told to go in the door where there was no line. The whole thing was one confusion after another, the employees were clueless and rude. Terrible start to what was supposed to be a wonderful everting. Amalie Arena you are the worst !!!!!!!