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mike buscholl

3 years ago

A friend of mine bought a brand new trailer from t...

A friend of mine bought a brand new trailer from them, used it once then took in in to be winterised, then when they went to pick it up were told the bill was over $700! There were a bunch of things that needed to be fixed, that they did not confirm with them before doing, and were somehow not covered by warranty. My friend fought it all winder and they eventallu cut the price down, and when my friend picked up the trailer there was a huge gash accross there floor. Dealer said it wasnt them, its normal in trailers because of heating and expansion and was also not covered. Would never buy a trailer from them. But I have gone to them twice for parts for my used trailer. The first time it went fine, this latest time I went in to pick it up and the parts guy was on the phone for 30mins! I went to the front dest and the service desk but both said they could help me, I just needed to pick up the part. I thought it was very poor service that no one is crosstrained to be able to help you.
I would use them for parts again if I had to, but would likely try somewhere else first.

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