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Gary Atherton

3 years ago

We purchased two tickets to see Peter Noone on Jan...

We purchased two tickets to see Peter Noone on Jan.30,2020. When My wife and I got to the theatre entrance, we were greeted by whatlooked like the security setup at the airport. We were told that my wifes pocket book was too large and she could not enter the theatre with it. I explained to the security people that she had stage 5 kidney disease, congestive heart failure and diabetes. We could not leave her bag with meds in the car.One of the security people was willing to make the exception. The "supervisor" , however would not. In fact the Supervisor called one of the Sherriffs Deputies over as though I was going to assault him. Really? at 71 years of age its doubtful... I contacted the theatre's box office the next business day for a refund.. The people were rude and uncaring. after speaking to someone who said they were management, they agreed to refund the 138.oo back to my credit card. Well several emails and the corona virus later, still no refund. Its now June 27th... I have all the emails....I guess I have to take them to court??? The keystone cops that serve as the security force are over zealous, to say the least. The Sherriffs deputy belongs washing cars..The staff at the Barabara Mann boxoffice is a poor representation of the theatre and all it stands for. We have lived here for 33 years and it seems we need some other venue in Ft Myers that can compete with the only game in town...

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