THS is a good internet service, but like other rev...

THS is a good internet service, but like other reviewers, every so often I have to reboot everything. I get "limited" connection messages, the first two times I emailed support and it magically went away! Third time I disconnected their POE and my router, brought it all back up, and the "limited" disappeared. Today (holiday weekend) I again got the "limited" message - called and was asked to disconnect POE (all lights on POE and router & security were good), then reconnect. Nothing. Then asked to unplug POE and directly plug into laptop - because it worked as hard wired, told to factory reset my router. Whaaaattt? So instead I did the unplug IN ORDER, POE, router, reboot - then I push connected after the reboot and everything was fine. I'm sorry but when you tell someone to factory reset the router without properly rebooting system and finding out if they can push connect seems overkill. But all other interaction with CS has been great, today not so good.