I wish there was a lower star rating than 1 star. ...

I wish there was a lower star rating than 1 star. I went to look at a car I found on their website (Wednesday). The transaction started off ok with the sales rep asking me what I was looking for and helping me through a few options on the lot. I test drove 2 cars and settled on one but needed to show my better half the car first. They were nice enough to let me take the car home overnight so she could drive it. She didn't like it and I returned to Toyota the next day to retrieve my old car (Thursday). This is when trouble started.

The sales person I was working with "lost" the keys to my car. He had an idea of where they might be but it involved him leaving the lot so he asked if I could just use the valet key (the only other key I had). I think my silent stare convinced him to change his mind and go look for my keys; which also included my house keys. After about 30 minutes waiting another sales person approached me and relayed a message from the one who lost my keys that he couldn't find them. They would keep looking for them but I had to leave for other engagements that day. They offered to let me keep the car another day while they looked for my keys.

I received a phone call that evening saying my keys couldn't be located and another set would have to be made. They would call again once the keys were ready but it would take some time. After a couple of hours another phone call was received saying the keys were finished and I could come in the next day to pick up my original car.

The next morning (Friday) I went to pick up my car. Turns out they found my keys...in another car on the lot. But those keys didn't work anymore because the computer had to be reprogrammed to match the new key fob that was made. I moved all my stuff back over to my original car (which was still running) and left. A few minutes after I got home I had to leave again. Took the new keys out to my car to start it and they wouldn't even turn in the ignition. I jiggled the steering wheel, pressed down on the brake, all the stuff that you usually do when the key isn't turning and still no movement. I tried this several times throughout the day with no movement in the key. Called them AGAIN and was told I needed to talk with a sales manager...who wasn't available. They asked me if I could just bring the car back and they could cut another key. I asked how they suggest I bring the car in when I couldn't start it in the first place. The response: "I don't know. You're going to have to talk to ****." And hung up.

At this point, I'm still waiting for a call. It has been 40 minutes and they close in 25 minutes. This is probably the shadiest operation I've ever seen with regards to car dealerships. There are plenty of other Toyota dealers in the Tampa area. You'd be best to find one of them instead of this place.