Purchased 2016 BMW for my son. Despite experienc...

Purchased 2016 BMW for my son. Despite experiencing some communication issues during the buying process; salesperson, Damion Yuri handled my straight-forward personality marvelously (which many people often cannot). Damion was patient, flexible and remained consistent with his communication during the sales process (much of our communication took place via several phone calls). Damion was able to multi-task, as he efficiently provided me with attention along with other customers who had scheduled appointments.
The vehicle was competitively priced. Like the other reviews, the warranty and gap insurance were discussed with me more than once. SUGGESTION: Once a customer declines your service/product, respect their response and let it go. If it is such a great product provide an opportunity for the customer to take advantage of this wonderful product and if it is declined, consider it their loss. Apparently, these services provide the company a handsome profit as more time was spent speaking about the warranty and insurance than the car I was interested in purchasing.
I am a first impressions person; I like people who look, act, and speak as professionals. Now, if not for the shirt/jacket employees are required to wear; there are some people there, I thought, You have a job? Here? However, everyone I encountered was pleasant and professional. I was especially impressed upon entering the dealership with Quran; his infectious smile and lighthearted demeanor immediately put me at ease. I also encountered Gene Kakoma who must be a fire-fighter at the dealership. As Mr. Kakoma was sent to speak to the angry black woman when communication errors occurred. Mr. Kakoma maintained a courteous approach during each of our interactions. Gene was superb in his communication style; he and I maintained a mutual respect while discussing each of our needs. I understand why he is respected amongst his colleagues.
The true MVP of my sale was, Vance Washko, Sales Director. Vance was able to make things happen at a moment when I was frustrated with the games and was going to leave and NEVER return (even if it meant paying more for a car). My current review reflects some pending issues, as I was informed the vehicle goes through a recon process and the oil is changed and a multi-point inspection is performed. Although when my husband preformed the vehicle s system check it stated the brake fluid is low and the oil change is 1100 miles over due. If the vehicle was thoroughly checked less than 90 days ago----Why is the oil change showing overdue and the brake fluid low? (Hmmmm)
In closing, I have a rhetorical question. Why on one of the coldest days are just the minorities outside (working in the field) in the harsh weather conditions---to move traffic cones .Really? One may think minorities don t notice hidden racism---but we notice.
Make America Great Again!