This company is a disgrace. I can not believe that...

This company is a disgrace. I can not believe that Ashley HomeStore uses this joke of a company to deliver their products. First when they delivered our $8,000 Tempur-Pedic mattress and power base. The first time they tried to deliver our mattress the delivery guys were having trouble getting it up the stairs and ripped the bottom of the mattress cover. When they had the problem of getting it up the stairs the delivery guys called customer care about the rip and my wife called the general manager of the store in Fayetteville we purchased it from. The general manager confirmed with us that Tempur-Pedic would replace the ripped mattress cover. I the. Went to the stairwell and the mattress was no longer in there. I then asked the delivery driver where the mattress was and he said they put it back in the truck and they left. Finally 5 days later they delivered another mattress. Also we ordered a computer desk that was suppose to be delivered on Feb 7 but when the delivery drivers came to deliver the desk they had was the wrong one and actually it was another customers that they had not delivered yet. They then the next day scheduled delivery for Feb 9, they confirmed the truck had been loaded and they confirmed we would be the first in the list to be delivered to. We just found out that the desk was not loaded on the truck and they said they can not deliver today. Please beware if the fact that wether or not Ashley Homestore is good or not you will have a good possibility that you will have a huge problem getting what you purchased through this joke of s company. It is very clear that the people in the distribution section of their company don t seem to have a clue what they are doing and the managers clearly don t seem to know how to lead their employees and run a successful process and company.