After a 12 day road trip from Houston Texas my wif...

After a 12 day road trip from Houston Texas my wife and I were on our way back home. About 10 miles outside of Louisville our a/c stopped blowing cold and it was scorching hot outside. We still had over 500 miles to our next destination and we had no idea what was wrong with the a/c. It was 4:30 in the evening and we were days away from anything familiar. We looked up the closest Nissan dealership to see if they could see what was wrong with our a/c and we came across Collins Nissan. They said they could not guarantee they would be able to get to us because it was close to closing time and we were still 30 minutes away. We finally arrived at closing time and we hoped for the best. They allowed us to pull the car in and they stayed late to check for the problem. While there we were greeted by multiple employees from sales associates (not trying to sell us anything just seeing how we were doing) to service techs and more.

Finally after an hour the service manager let us know that our a/c compressor clutch was toast and that he could not order the part until the next day because of how late it was. He charged us half of the normal diagnostic fee because of our situation and was very apologetic that he was unable to do more.

Little did he know, the fact that he went above and beyond what we even thought he would do was more than we could ever have expected. Fortunately we were able to find a dealership at our next location that had the part in stock and agreed to match Collin's quote when they came over $400 more on their quote.

We were very appreciative for their exceptional customer service and would recommend this dealership to anyone in the Louisville area (or passing by as well).

Thank you for your kindness,

-Houston travelers in need-