Vivian

Review of Portillos Rockford, ILL

We prefer the Crystal Lake Portillo's. It's larger...

We prefer the Crystal Lake Portillo's. It's larger and has real silverware. The food seems better there too. Oh yes, more parking there too. It seems that the Portobello Mushroom Sandwich should be removed from the menu due to it is inconsistenly made. This time I had two small pieces of mushroom. If a guy ordered a burger and got two small pieces of meat he would never return to your restaurant. The 2nd thing is sometimes the sandwich is greasy. This time it wasn't too greasy. The 3rd concern was the bun was overcooked. It was crunchy around the edges. Plus, the family sitting next to us didn't receive part of their order. Good Grief! I don't see this problem at the Crystal Lake restaurant. You need to step it up!