When I purchased my new water softener 4+yrs ago f...

When I purchased my new water softener 4+yrs ago from US Water Systems, I was told they they had great customer service which helped me order a hardware part like this via the internet. Everything arrived as promised and we had a local plumber install it (but I think I could have done it myself and far cheaper). Skip ahead 4+yrs - and my softener stopped working. We called the local plumber which again was $$$ but all they did was tell me that I need a new one or call the MFR. I called US Water Systems and Aaron Birkley from Tech Support was amazing. Not only did diagnose the issue within the first 5 minutes.. he then walked me through taking apart a few things and eventually shipping the controller back to US Water systems. Aaron received the part, fixed it and sent it back in a day (over the holidays too). He then very patiently walked me back through putting it back together and checking the settings. Its working perfectly!!! And.. at NO charge (other than shipping). I am out hundreds of dollars on plumbers who told me to replace it while US Water Systems amazing technical support (and over all product support) was the easiest, cheapest, and best solution. I am glad I listened to my friend 4 years ago telling me to get my water softener from US Water systems. I don't think I will go any where else in the future. Anyone can "sell" stuff.. but to support it like Aaron did for me.. is a rare thing these days. Highly recommend US Water systems.