Mr H

Review of Lexus of Nashvillle

I am truly disgusted by the actions and stance thi...

I am truly disgusted by the actions and stance this dealership is taking with my purchase of a used 2019 Lexus RCF. They were not upfront and truthful with regard to the condition of this vehicle. The vehicle was partially painted and it was not disclosed, the paint used was not an exact match to the OEM paint. I purchased this vehicle based upon numerous conversations I had with the dealership and the few pictures they sent me, I live in California. I have an open case with BBB, reference BBB CASE#: 37181564 and will proceed to litigation if necessary. The dealership should do the right thing and cover the cost of the paint to be fixed, however they are refusing to at this point. I will not buy from this dealership again and would recommend others don't, they operate in their best interest and not the best interest of their customers. I own 4 High End very expensive Lexus performance vehicle and grown accustomed to the excellence in the product and the dealerships I have dealt with in California, this same level of excellence is not present here at Lexus of Nashville. They have a second dealership, Cool Springs Lexus. Extremely disappointed with this dealership, their stance and what they will sacrifice to save a few $$.