Mike Howe

Review of Herb Chambers BMW

I haven't written a review in forever, but logged ...

I haven't written a review in forever, but logged on to write one about the Service Sector of Herb Chambers BMW of Boston. I just picked my 2007 328xi up from there and the entire process was seamless.

I had two recalls out on my car so I called and made an appointment. The guy I spoke with to make the appointment was so nice and even walked me through what the actual service recalls were so I wasn't walking into it blind. I asked if a loaner was possible (not thinking it was, nor expecting it), and he said absolutely. We scheduled the appointment and everything in less than 10 minutes.

Day of appointment shows up (Friday) and I pull into the service line to wait for them to open. 4 other cars MUCH nicer than mine are in front of me. We all pull in, and the other 4 guys that get out are having a "who's is bigger" contest, and then proceed to look at me and judge the hell out of my car. I let them do their thing, give the tech my keys, and walk in the office. They're all demanding service for their "babies" and basically demanding loaners. I end up with James Gibbons who was one of the nicest guys I've ever dealt with at any dealership. He got me in and out, and had me waiting for my loaner before the other guys could even sign on the dotted line (it also helped that while I waited for the loaner, they all passed me on the way out to wait for their Ubers).

I call later on that afternoon and they said the car isn't quite ready yet, and asked if I could stay in the loaner for the weekend. Weird hill to die on, saying "oh, I have to deal with a brand new BMW with 3,000 miles on it for the weekend" but sure.

Get a text first thing this morning that it's ready, roll up, and they've washed and vacuumed it for me, in addition to the recall work. They didn't make any money on my car since it was put in for recalls, and yet still took the time to wash and vacuum the car, warm it up for me, and make sure it looked and felt okay before I drove off.

Long story short, I had a great experience with them, and while I don't intend to ever have to bring my "old AF" car back to a dealership anytime soon, but if I do, I would go here.

Also, I'm looking to replace/update our company cars and will come back here. Hopefully the Sales Department will be just as good.