Very disappointed! I had a rain flood that happene...

Very disappointed! I had a rain flood that happened down the basement. Called superior water and light cause I noticed the pilot light went out from the flood. The guy shows up goes to the basement takes the cover off the water heater and than said I'm not working in this environment... all because there was a flood. There was no water at all down there when I called. Worse people to work with. What do we pay you for if you cant even do the job right! Fire the old guy and hire a younger guy. Thanks.