Doug Woodliffe

Review of Morgex

Follow up. I received a call from Morgex and they...

Follow up. I received a call from Morgex and they processed the cards. I improved the rating by two stars.

Yesterday at approx 12pm I called Morgex to revise a serial number on my automotive policy. One of the numbers on the VIN was incorrect (4 and should have been 1). I was not able to register my vehicle after driving for 25 minutes to do it. I called on agent and was cut off somehow. She did not make the change or email me to give a reason. I called back two hours later and the next contact said that he would email the first and ask her to make the change. Today I called again and the attendant asked me more than a half dozen questions to confirm my identity. That was not enough and he asked me to email the policy. Can you imagine me emailing them my policy? I finally managed to email it this afternoon (24 hours later) and the bounce email say that emails are addressed in the order that they are received. It is over 24 hours and I have still not received my updated insurance cards via email. All to correct one number on a VIN. Also, I revised my phone number on the system with the first attendant but the next two could not recognize it even though I had to use it to access the automated phone system. To top it off there is a horrendously long intro on the phone system before you can even get through - how many times do I need to know about a discount that was offered from April to June?